Policies & FAQ's
Policies
Appointments
To reserve and guarantee your appointment, a credit card is required at the time you book your appointment. If you do not wish to put a credit card on file, no problem! You may prepay for your massage. The massage must be paid in full at least 24 hours before your appointment. If you fail to prepay, your appointment will be cancelled.
- All appointments must be cancelled within 24 hours. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice, you will be charged the FULL amount for your scheduled session. The card on file will be charged. If the session was prepaid, you prepaid for the session, that money will not be refunded. There is no fee if notification is given at least 24 hours before your appointment.
- No-Shows
- Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show". You will be charged the FULL amount of your "missed appointment. Gift certificates and membership sessions will be considered redeemed and/or charged to the credit card on file.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for paying for the FULL session. Please plan to be on time out of respect and consideration for my time and other clients. Arrive 10-15 minutes early for an appointment to get the total time scheduled. If you arrive right on time or late, I can only give you whatever time remains of your appointment, and you will be responsible for paying for the entire session length you requested. Please do not arrive more than 20 minutes early out of respect for the client before you.
The parent/legal guardian must sign the intake and informed consent forms at each visit. During the appointment, the parent/guardian must stay on the premises. If the parent/guardian leaves the premises while the child is in a session, the session will be terminated immediately, and the balance in full will be due.
**I honor my policies in reverse when the need arises.
FAQs
Where will my massage session take place?
Your massage session will take place in a private room comfortable room. Soft music may be played to help you relax. You will lie on a table specially designed for your comfort.
What parts of my body will be massaged?
Your massage will be be customized to address your individual needs.
Will I be covered during the session?
Most massage and bodywork techniques are traditionally performed with the client unclothed; however, it is entirely up to you what you want to wear. You should undress to your level of comfort. You will be properly draped during the entire session. I will leave the room while you undress, get settled on the table, and cover yourself with the sheets and/or blanket. You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed.
What should I do during the massage session?
Prior to the massage, feel free ask questions about the techniques or the upcoming session. During the massage, communication will take place regarding your comfort, pressure, techniques, and other matters involving your condition. If you have any questions during the session or about particular techniques you are receiving, feel free to ask. Communication is key to you receiving the most effective treatment.
What are the benefits of massage?
There are many benefits, but just to name a few; massage can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage is also known to promote better sleep, improve concentration, reduce anxiety and create an overall sense of well-being.
Are there any medical conditions that would make massage inadvisable?
Yes. That's why it's imperative that you fill out the required paperwork before your massage appointment to disclose any health problems or medications you are taking. If you are under a doctor's care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required.
Should I refer my friends and family?
Yes! Referrals are an important part of my business. I appreciate the trust you put in me, and promise to take care of your friends and family as well as I take care of you.
